When you save your feeds, you have two views. One to view the conversations that are streaming into the feed and a reporting view that gives you key metrics into the conversations in your feed. In this section we breakdown what those metrics mean and how they're calculated.

Breakdown by

Simply put, this menu enables you to breakdown your analysis by various levels. Currently you can breakdown your reports in the following ways:

• By Feed
  • Get insight into aggregate metrics of your entire feed
• By Classifier (coming soon!)
  • Get insight into detailed metrics of each classifier
• By Customer (coming soon!)
  • Get detailed insight into your customers involved in your feed conversations
• By Team (coming soon!)
  • Get insight into your team's interactions

Net metrics

Net metrics measure the net value of sentiment and engagement in your conversations. Caravel currently provides insight into the following:

Feed sentiment

This measures the overall sentiment of your feed. It takes into account the sentiment score of every sentence in a conversation and averages that sentiment over the selected date range. Sentiment score is reported on a scale from -100 to 100. With -100 being the most negative and 100 the most positive.

Within the Feed sentiment chart, you also get the change in score. This represents the difference in average sentiment for your selected date range when compared to the prior period.

Conversations

This is the total number of conversations that happened within the selected date range in your feed.

Total Messages

This is the total number of messages in every conversation that happened within the selected date range in your feed.